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1. Product Safety Specialist (#1504208)
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Korea Product Safety organization provides product regulatory, hazard communications and product stewardship expertise and supports all Dow businesses and some Joint Ventures to ensure that products are imported and manufactured and placed on the market in compliance with national, local and Dow requirements.
The Product Safety Specialist is responsible for supporting business sustainability and growth in this area with increasing regulatory complexity and requirements by understanding / interpreting national and local product EH&S regulations, monitoring EHS product regulatory developments, establishing the necessary internal networks for Diamond System implementation, and ensuring Dow Korea compliance to relevant reporting requirements. In the area of Hazard Communications, he/she also assists businesses in addressing customer regulatory inquiries; provide appropriate training to business partners, within and outside Korea. The Regulatory Specialist will report to the Korea Product Safety Group Leader.
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Key Roles & Responsibilities
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1. Assist the businesses to ensure regulatory compliance for all products placed on the market in Korea
· Pre-Marketing Notification (PMN) - Support PMN coordinators in the businesses and responsible Product Stewards with respect to contact with local authorities,
Translations/interpretations and specific local PMN requirements.
· Registrations/notifications: Country specific product registrations, application-specific dossiers and other declarations, as applicable by jurisdiction
· Safety Data Sheet (SDS) / Label - Check all applicable product regulations, comply with Globally Harmonized Systems (GHS) and create local version Safety Data Sheet (SDS), label and TremCards. Release local version SDS / Label via EH&S systems. (i.e. SAP R3, LPS.NET, GLM, ESPS, ECC etc.) Translation and proofread, adaptation to local product regulatory requirements and subsequent maintenance.
2. Regulatory monitoring and interpretation
· Monitoring of regulatory developments by establishing and maintaining good relations with relevant authorities and industry associations.
· Interpretation of local regulatory developments; evaluation and communication thereof to applicable businesses and functions.
· Support the businesses and functions by communicating Dow and industry positions to authorities/customers/federations on regulatory matters of importance for Dow and the chemical industry.
3. EH&S PRS/Hazcoms customer Inquiries
· Support responses to customers on EHS and regulatory inquiries and act as liaison between businesses and Authors/ customers when needed.
· Support the businesses with local customer visits, audits, training etc.
· Participates as appropriate and upon request when businesses are organizing visits to customer with elements of EH&S and regulatory issues. Such visits can include Dow EH&S policies, training in regulatory matters and auditing of EH&S practices
4. Training and information
· Support EHS Product Regulatory Service / Hazard Communications training and provide information to the impacted Dow organization
Key Elements of this Role:
· Communicating clearly and effectively with Dow Businesses/ Functions within and outside of Korea. Must be able to communicate with all levels of the organization, from various functions to address/ manage Regulatory/ Hazard Communications concerns and provide solutions.
· High level of service and responsiveness for clients; partner with Businesses to get the best solutions.
· Organization, self-motivation, and self-direction. Ability to manage multiple tasks, setting of priorities, and time management.
- Support EH&S business risk assessment/management needed for new applications and products.
- To support new business development and product and business growth, e.g. integration of new acquisitions, Joint Ventures where Dow is providing EH&S Product Regulatory services, etc.
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· Knowledge of the chemical industry.
· Knowledge of Dow product chemistry and application would be an advantage as would knowledge of Korean EH&S chemical product regulations.
· Proven ability to work independently, cross-business, cross-function,
· Ability to prioritize and manage multiple projects
· Flexible and team oriented with excellent interpersonal and conflict resolution skills.
· Must have excellent written and verbal communication skills in Korean and English.
· Knowledge of other languages in the Asia Pacific region is beneficial.
The following additional skills and experiences are desired:
· Maximum 2 years of experience in the related field (including RA experience) (신입 지원 가능)
· Strong English proficiency
· Bachelor’s or Master’s degree in Chemistry or Chemical Engineering
· Statistical data analysis
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Ø Enter the Job Number: Product Safety Specialist (#1504208)
Ø Confirm the location and click View
Ø Make sure to fill out every application step online. Fill out Dow Resume form (attached Word file) and attach it on “file attachment” section. (Name of File: Product Sepcialist_Name)
Ø Candidates who did not fill out the Dow Resume form will be excluded from candidate pool.
· Submission Due: July 22, 2015
· Contact at jpyo@dow.com if you have any queries about the positions but the resumes cannot be submitted via email.
· Please be noted that only the selected applicants who will be contacted via email or phone for possible interviews.
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Phone screening - Interviews- On-boarding
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Teheran-Ro, Gangnam-Gu, Korea
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2. Customer Service Representative (#1502640)
The Customer Service Representative (CSR) is the daily interface with our customers to ensure customer satisfaction and support business objectives and plans.
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Key Roles & Responsibilities
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· Process and manage customers' orders in compliance with order fulfillment process guidelines, functio's performance standard and business rules with competence in Diamond System, particularly local, intra area and inter area order process.
· Track order status of overall order process with highlights in shipment/delivery of the right products, and documents follow up for smooth the delivery of cargo to customers.
· Act as backup to other CSR on order handling.
· Problem solving at each stage of pre-order entry, order entry, post order entry and coordination of supply chain activities.
· Develop & maintain a strong working relationship with relevant functional groups within Dow and most important with customers, through excellent communication skills.
· Develop the level of computer skills to be able to handle the daily operations and others activities as assigned.
· Handle incoming enquiries as appropriate in a timely and responsive manner.
· Continuously work on improvements, identify root causes hindering the total order process and recommend corrective actions.
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· Bachelor Degree with Business, International trading or Logistics related discipline is preferred.
· 2-3 year related customer service working experience is preferred (신입지원 가능)
· Good command of English and Korean in speaking, writing, reading and listening
· Strong interpersonal and communication skills
· Be able to stay organized, calm and constructive under high stress and frequent changes
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Ø Enter the Job Number: CS Rep (#1502640)
Ø Confirm the location and click View
Ø Make sure to fill out every application step online. Fill out Dow Resume form (attached Word file) and attach it on “file attachment” section. (Name of File: CS Rep_Name)
Ø Candidates who did not fill out the Dow Resume form will be excluded from candidate pool.
· Submission Due: July 20, 2015
· Contact at jpyo@dow.com if you have any queries about the positions but the resumes cannot be submitted via email.
· Please be noted that only the selected applicants who will be contacted via email or phone for possible interviews.
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Teheran-Ro, Gangnam-Gu, Korea
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Dow (NYSE: DOW) combines the power of science and technology to passionately innovate what is essential to human progress. The Company is driving innovations that extract value from the intersection of chemical, physical and biological sciences to help address many of the world's most challenging problems such as the need for clean water, clean energy generation and conservation, and increasing agricultural productivity. Dow's integrated, market-driven, industry-leading portfolio of specialty chemical, advanced materials, agrosciences and plastics businesses delivers a broad range of technology-based products and solutions to customers in approximately 180 countries and in high growth sectors such as packaging, electronics, water, coatings and agriculture. In 2013, Dow had annual sales of more than $57 billion and employed approximately 53,000 people worldwide. The Company's more than 6,000 products are manufactured at 201 sites in 36 countries across the globe. References to "Dow" or the "Company" mean The Dow Chemical Company and its consolidated subsidiaries unless otherwise expressly noted. More information about Dow can be found at www.dow.com.
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