국민대학교

포지션

PRADA Korea IT Specialist

채용 인원

O명

업무 내용

Job Summary/Purposes   

A career as an IT support specialist involves troubleshooting and fixing computer issues. Most people in this type of role work for a specific organization and provide computer support to its staff members, but some work independently and fix computer problems for individual customers who need assistance. IT support specialists can also provide remote assistance to customers around the globe by email, phone, or accessing a desktop through secure connection. Daily tasks include answer inquiries about errors, supervise systems in order to detect problems and ensure appropriate usage, and install or repair hardware and software equipment.

Responsibilities 

·        1^st level user support / delivery to Office/Store users

·        H/W and S/W IT asset management

·        Problem solving of IT Infrastructures (Personal PC, Network devices, iPhone, iPad etc)

·        Ensure monitoring and professional operation of infrastructure.

·        Active directory management.

-         User accounts management

-         Create and manage email address and distribution list in MS Exchange

·        Support Corporate communication systems, including email (on outlook, web and mobile device), instant messaging, VoIP.

·        Implement and Operate Local / Wide Area Network/ Virtual LAN and Wireless LAN.

·        eCommerce & Digital Project / Supports

·        IT Ticket Management – Level 1 support (Office, Stores)

지원 자격

·        Bachelor’s or Associate’s Degree in related field or equivalent experience required

·        1~2 year of direct work experience in IT

·        Excellent problem solving skills

·        Self-motivation

·        Extensive knowledge of PC hardware and software

·        Expert ability in MS operating systems (Windows 8, Windows 10)

·        Level 1 support ability – Personal PC, iPhone/iPad, VoIP, SAP, POS   

·        eCommerce & Digital Project / Supports – plus

·        Basic knowledge of server operating systems (Windows 2008 / Windows 2012)

·        Basic understanding of LAN / WAN technologies ·

·        Superior customer service and communication skills with End users

·        Ability to thrive a positive team environment

·        Ability to multitask; prioritize and accomplish all given tasks in a timely manner

·        Provide accurate and timely logging of problems and resolutions in appropriate systems

·        Escalate problems to appropriate teams where needed

·        Written and oral communication skills in English and Korean

근무 장소

서울시 강남구 압구정로 439 대산빌딩

제출 서류

국/영문 이력서 및 자기소개서 (1개의 MS word 파일로 작성)

지원 방법

메일 접수: recruiting.seoul@prada.com (지원시 제목에 “IT Specialist 지원”임을 명시 바랍니다)

지원 마감

6월 30일까지 (접수순으로 진행되므로 빠른 지원 바랍니다)

기타

면접은 서류전형 합격자에 한해 개별통지 합니다.

국가보훈대상자와 신체장애자는 관련서류 제출시 관계법에 따라 우대합니다.

해외출장에 결격사유가 없어야 합니다.

모든 서류는 반드시 MS Word로 작성하기 바랍니다.

입사지원서 내용에 허위사실이 판명될 경우 입사가 취소될 수 있습니다.

기타 문의사항은 반드시 E-mail로 문의바랍니다.