국민대학교

Job Description

Position

마케팅부서_CX(Customer Experience)업무 인턴

Job

Description

(직무 내용)

해당 인턴 포지션은 마케팅 부서 내 Customer Experience 업무를 하기와 같이 수행합니다.

- 고객 경험의 지속적인 개선 및 발전을 위한 업무 서포트함

- 주요 업무 내용

1. Manage the customer data

- Collect and manage the NPS and Voice of Customer data

- Support to develop customer feedback management system

2. Support to run Innovation Factory

- Support to design customer journey to be integrated with those or  our partners

- Support to run Innovation factory accordingly

3. Research and Monitoring

- Research and summarize advanced customer research

- Support to setup Benchmark CX activities of major market players

4. Support to develop CX Culture

- Create series of digest contents to nurture CX Culture

- Support to operate CX education program for all

5. Other projects and assignment in the department

- Special projects assigned by hiring manager / team

- Assist with other team projects as needed

- Other duties as assigned

Requirements

(자격 요건)

- Coursework or experience in Marketing, Finance, Statistics and Economics preferred.

- Excellent computer skills including Microsoft Excel, Word, PowerPoint,

- Ability to prioritize and manage concurrent projects well